In the digital workplace, organizations need to consider all users of applications, especially the end users of the technology, and the impact of each decision on user populations. CMSWire’s article, “4 Tips to Apply Design Thinking to the Digital Workplace,” asked industry analysts and experts to share their design thinking strategies for employee experience and the digital workplace.
Skuid CEO Ken McElrath says that good UX is important for attracting and retaining customers, and it is equally important to apply good UX internally. Read the full article here.
Good design thinking strategies come back to empathy. Companies need to get in the shoes of employees and ask them, 'Is this application in your way? How do we get out of the way and help you to be really productive and get to the information that you need at the right time in the right format so you can make better decisions?' That can lead to better internal employee productivity and in turn better customer experience outcomes.