Category: Success Stories

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The Skuid team had the distinct privilege of sitting down with some of the Salesforce MVPs at Dreamforce this year. These interviews are being rolled out as a blog series.

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“I always really enjoyed what I did, until I started doing something that I really loved,” says Michael Andrews, founder and CEO of Michael Andrews Bespoke, the largest custom clothier in New York City. “If anything, I was a lawyer by accident.”

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We had the great privilege to work with leading publishing company Mary Ann Liebert, Inc. to transform the way it tracks and analyzes its business data. Using Skuid, they created a completely bespoke app around the unique processes and specific business needs of their company.  Read the full case study below or download the PDF here.

My “say/do ratio” has been horrible. To be specific—my “say/do ratio” on writing this blog has been horrible (the rest of my day job is going OK). About a month late and totally out of excuses, I’m finally getting around to sitting down and just doing it. The Chinese have a saying, “The best time to plant a tree was 20 years ago, the second best time is today.” Today, I plant my blog tree.

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As we prep for next week’s Call Center Week, I think it’s the perfect time to highlight one of our most remarkable call center customer success stories. While we can’t name the customer (aren’t NDAs the worst?), their story is great inspiration for any call center looking to become more productive. They increased their call center reps’ productivity 750% by using a process called design thinking.

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In the spring of 2013, the sales excellence team at Fisher & Paykel faced a complex problem: their sales people used several disconnected systems to track their activities. Each sales person used their own tools, which weren’t connected to their customer relationship management (CRM). It was inefficient and confusing, and managers struggled to track partner sales.

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Implementation, customization, building mobile apps—these are just a few ways one of our partners Tquila ANZ helps clients easily and quickly engage with their customers and employees. Curious how things changed when Tquila first partnered with Skuid back in 2014, I spoke with Gary Breavington, a senior technical consultant at Tquila ANZ.

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In 2014, United Capital Financial Advisors planned to more than double revenue over the next three-to-five years. However, the company’s leadership team knew they couldn’t reach this ambitious goal with their current customer information management system. Brandon Gage, the company’s senior vice president of technology, dreamed of re-engineering the company’s Salesforce® implementation in an effort to shorten sales cycles, improve employee productivity, and generate more revenue.

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The National Christian Foundation (NCF) was founded in 1982 to help simplify the process of charitable giving. Over the years, the foundation continually adapted to meet donors’ changing needs. They wanted to make giving so easy that everyone would want to do it.

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