Forbes recently published an article on How better forms can transform your business. In it, Mike Duensing shares that better digital experiences for your employees and customers have tremendous benefits if approached correctly.
This path should include a series of small sequences with plenty of user feedback and iteration. Trying to tackle too much in a wholesale change makes it daunting and difficult. For example, a 2019 McKinsey survey found that only 16% of its respondents saw sustained and improved performance from digital transformation projects.
Despite all of this, improving business processes doesn’t have to be a complicated ordeal and can actually be as simple as creating better experiences with tools as common as a form.
Read more here on how adaptive forms can make the process less arduous for the employee, faster for the customer and easier for data management.
