Skuid, the leading no-code cloud application platform, today announced that Procore Technologies, Inc., a leading provider of cloud-based applications for construction, used Skuid to design and deploy a custom, strategic solution to enhance operations for its customer service teams.
Procore leveraged Skuid to create a customer success management application to enhance productivity and data integrity. The new solution enables account executives and customer support teams to deliver faster, more personalized, and more effective service.
Procore previously used Skuid’s no-code application platform to assemble a made-to-order application for their business development team that increased pipeline production by 50% and increased total call volume by 20%.
“When I first saw what Skuid could do for our company, my jaw dropped. It was everything we were looking for in a tool to customize our sales processes and supercharge our productivity,” said Megan Minahan, manager of customer success operations at Procore.
“Implementing Skuid’s drag-and-drop user experience platform gave us the ability to quickly roll out a new process that makes all of our customer success representatives successful.” With no code, Procore created made-to-order interfaces for the customer success team to easily access and use the most relevant data. One intuitive “single-pane-of-glass” app displays all the relevant information needed by CSMs to focus in on a specific portion of their business and to prioritize clients and tasks.
Procore also built a custom tool that allows CSMs to record and document specific objectives and track them for each individual customer. By leveraging this data over time, they can get a more accurate picture of the client and their profile, ultimately leading to better customer relationships.”
With Skuid, customers can bring their ideas to reality, delivering human-centered apps that help people get more done much faster,” said Ken McElrath, CEO of Skuid.
“Procore’s story demonstrates that line of business users, IT, and designers can quickly collaborate with Skuid to change how people engage with technology. It’s time for all apps, even in the enterprise, to work the way humans want them to work. Procore is making it happen. So can you.”
For more information, visit Skuid's customer page.
Skuid was founded in 2013 on the simple belief that enterprise software should stop forcing people to behave like machines. Instead, apps should behave more like the humans who use them, so everyone can thrive in the digital world.
With Skuid’s simple-to-use but incredibly robust cloud front-end design-and-deploy platform, anyone can connect to disparate data sources, assemble highly complex, made-to-order applications, and instantly make changes, all without writing code.
More than 5 million users across 32 countries use Skuid to engage with each other, with data, and with new customers in meaningful ways. For more information, visit www.skuid.com.