Leverage Skuid and Lightning.
How can we drive 90% or greater user adoption? In the face of escalating SaaS expenses and rising code debt, is it even attainable?
Keith explains that the key to made-to-order apps is declarative development, courtesy of Skuid and Salesforce Lightning. With Skuid in Lightning, businesses can create as many custom components as they want—no code required. That means that you get all the benefits of Lightning, plus a made-to-order user experience, in a fraction of the time and expense.
“We fully support the Lightning strategy,” Keith says. “But we can also dramatically enhance it.”
Ready to see how Skuid and Lightning work together to drive higher user adoption? Get a free Skuid demo today!
How many of your employees use your enterprise applications?
If you’re seeing less than 90% adoption of your enterprise apps, they’re being underused. In fact, Keith Metzger, currently manager of presales engineering at Skuid and formerly from Oracle, says that it’s an indicator you’re not driving adoption at all—you’re actively driving enterprise app abandonment.
In the video below, Keith explains why enterprise software becomes "shelfware," why it’s bad for business, and what you can do to get the most out of your enterprise apps.
Software becomes shelfware.
The unfortunate reality is that unused business apps are a complete waste of money. And your employees don’t use generic business apps that aren’t made-to-order for their exact needs.
“When I say generic, I'm talking about the core solutions that you buy, that your company uses, as they come out-of-the-box,” says Keith. “They’re not very personalized, and they’re not very intuitive.”The result? Thousands of hours and dollars spent on research and implementation of a SaaS solution, down the drain. Because when all of your people are not using your enterprise apps, you’re not getting the business benefits the solutions are intended to create.
Break it down.
To drive the employee and customer engagement that comes from high user adoption, the research and strategy for building a business app must change. Organizations must solve for the user first.
For Keith, this breaks down to three core aspects: functionality, ease of use, and cost. Does the solution do what you need it to do? Is it intuitive and personalized to the user? And finally, is it cost-effective?
Overall, you need to be thinking about, how can we keep the users happy? Can we make them smile, and happy, and satisfied with their business?