Intuit is on a mission: to improve its customers’ financial lives so profoundly, customers can’t imagine life before Intuit. But Amanda Joslin, group product manager at Intuit, found that its enterprise software was getting in the way of making that vision a reality.
While customers were pleased with their experiences using Intuit’s actual product, their experiences interacting with sales reps were not so great. It wasn’t because the agents weren’t caring or easy to work with, it was the multiple cumbersome tools reps had to use while they interacted with clients, which made each customer call much longer and more frustrating than it needed to be.
Amanda decided to change that. In only eight weeks, Intuit used Skuid to build one customized application for their sales team. The result? Immediate ROI. Sound too good to be true? Watch the video to hear the whole story from Amanda, you can even see what the company’s old tools looked like compared to the app Intuit made using Skuid. If you watched the video and can’t get enough, read the case study, too.