At PHM Management, every day is different. As a hospitality consulting firm, the company works with independent hotel owners to increase revenue and create operational efficiencies with solutions custom-made for their clients’ businesses. To serve those clients even better, PHM Management decided to seek out a software solution that was also made-to-order, for their own staff.
Katie Schorn, president and chief operating officer of PHM Management, quickly concluded that the company’s existing solution wasn’t meeting their needs. To find the information that she needed to place one opportunity, Katie had to jump between multiple different sources. The process took about 30 minutes, and Katie was trying to process up to 90 opportunities on a daily basis.
That’s when Katie discovered Rosetree Solutions. After evaluating PHM’s existing processes, solution, and the details Katie and her staff needed to be able to do their jobs well, Rosetree recommended partnering to build a custom application with Skuid.
With Rosetree and Skuid, PHM created a custom application that brought all of the data and information Katie and her team needed to see into a single, unified view.
Instead of bouncing between multiple databases and trying to figure out which information matched for which opportunity, Katie can go to one platform and complete her necessary tasks. With the new application, she decreased the time it previously took her to place one opportunity from 30 minutes to five minutes. She can also get a holistic view of how the company is performing without having to pull multiple cumbersome reports.
Previously, it took Katie about half a day to be able to execute and place candidates to certain opportunities because of the sheer volume of opportunities. Now, she says that time has been cut in half.
With Katie’s staff and team members also using the Skuid application, she can see important data on what her team is working on, as well as feedback from team members. She can execute more efficiently on all her business processes—up to 75% better, she estimates. She’s also seen an improvement in data quality of over 70%.
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