When you’re busy building the software that builds the world… what tools do you use to get your job done?
As a construction project management software company, Procore Technologies needed a way to make their own internal processes laser-effective. After successfully using Skuid’s no-code platform to revamp operations in the company’s business development organization, Procore expanded Skuid to the customer success department to increase productivity and ensure data integrity.
In the video above, dive into Procore’s story to learn what they continue to experience with Skuid. A few highlights below:
Employees enjoy their work again.
“My initial reaction to Skuid was just—my jaw dropped,” says Megan Minahan, manager of customer success operations at Procore. “It was everything that we wanted, everything we were looking for in a tool that could customize our business processes.”
With Skuid, Procore created custom interfaces for the customer success team, so that they can easily access and utilize the data that’s most important to them. With all the relevant information located on a “single pane of glass” in an intuitive user interface, customer success managers can easily focus in on a specific portion of their business and prioritize clients and tasks.
Developers can build and iterate quickly.
For the developers at Procore, the speed and ease with which they can build apps in Skuid make it incredibly useful. Iterations and updates requested by users can be performed in minutes.
“I would definitely recommend Skuid to another developer,” says Michael Schniepp, customer success operations specialist. “I do a lot of custom work and automation that you just can't get without Skuid.”
Customers are more successful.
Because their tools are so easy to navigate and use, customer success reps are able to spend more time interacting with clients. Instead of using their brainpower to figure out a complicated system, they’re using it to develop creative solutions for their customers.
"The goal of customer success really is to make all of our users successful,” says Jarryd Hensel, senior manager of customer success. “Skuid fits in that mission by really taking our creativity and making it a reality.”
