CAS-Carrera Program drives student success nationally with social innovation and UX innovation.

Overview

In 1984, Dr. Michael A. Carrera and The Children’s Aid Society (CAS) developed the Carrera Adolescent Pregnancy Prevention Program (CAS-Carrera). This evidence-based program of the Children’s Aid Society helps young people avoid becoming parents during the second decade of their lives. Guided by a philosophy that sees youth as “at promise” not “at risk,” CAS-Carrera builds a participant’s capacity and desire to avoid pregnancy.

With Skuid, CAS-Carrera created an innovative user interface that has cut staff data-entry time by 50%. In addition, program managers can now view mission-critical data on one screen with helpful visualizations that eliminating the need for multiple cumbersome reports.

Their innovative Skuid user experience has made it possible for CAS-Carrera to rapidly scale its services at very low cost. CAS-Carrera now serves more than 3,200 young people across the nation, reducing teen birth rates by more than 50%.

Challenge

CAS-Carrera needed to track the effectiveness of its youth development programs more easily and quickly. Founder of the program, Dr. Michael Carrera says, “We track data about the whole person, measuring all seven of our key components — academics, employment, family life and sexuality education, self-expression, lifetime individual sports, medical and dental care and mental health services.”

Previously CAS-Carrera had different systems to track different information, making it hard to share a complete picture of each student’s life. Plus, compiling performance reports was laborious and time-consuming.

Other cities and schools wanted to implement the CAS-Carrera program, so the organization needed to find a much easier way to grow quickly. CAS-Carrara needed a centralized, cloud-based system with a unified database and integrated applications. They also wanted each staff member to see a personalized view of the data, with minimal effort or training required. All the data needed to be fully accessible by all staff and a variety of partners, with instant updates on program milestones and student performance.

Solutions

CAS-Carrera looked at a lot of different solutions and chose to use the Salesforce Platform®, using Skuid to create a completely customized user experience. With Skuid, CAS-Carrera can display different views of data to different users, while dramatically accelerating adoption with a simple, clean, and fast user interface.

Field and headquarters staff collect and calculate data quickly with real-time Skuid components such as tables and calendars. They constantly compare collected data to city, state and national averages for detention, substance abuse, suspension, pregnancy, and violence so they can respond to student issues immediately. CAS-Carrera uses analytics to bill Donor-investors based on specific program outcomes.

Social features made a big difference. CAS-Carrera needed a way to quickly communicate and keep up with what others in the organization were doing for children. With Skuid, staff can now access Salesforce Chatter within key areas of the user interface, automatically sending updates as children receive services.

Results

The Skuid solution has been deployed to over 200 staff across the U.S., including remote workers using iPads who can access and update mission-critical information quickly from anywhere. With the Skuid user interface, staff data entry time has been cut by 50%. Plus, ongoing user interface iterations have become simple, fast and straightforward. Serosh Shahid, CAS-Carrera Data Services Manager, states, “Skuid is quick, it’s instant. We can see live results as they are made, instead of waiting for a developer to get back to us.”

According to Dr. Carrera, “With Skuid on the Salesforce Platform, we capture a more complete, real-time view of every student. Having all this data at our fingertips makes a big difference in our ability to help young people develop and thrive.”

CAS-Carrera staff get up to speed more quickly. Workflows and wizards guide staff through each milestone from start-up to implementation. Because people train faster, support time and costs have declined. Gregory Denizard, Deputy Director states, “One of the best things about Skuid is that anyone can really jump on and dive in immediately—without any pre-existing knowledge.”

“Everyone at CAS has different needs,” says Denizard. “Skuid has allowed us to be very strategic with our data, and helped us provide it to the people who need it, in the most effective way possible.” The staff can instantly input and view information that once took months to compile. Immediate access to data means staff can address student issues more quickly, including getting tutoring and support services to youth who are failing in school or need other help. Field workers save time and improve accuracy by recording their work from the road.

The work at CAS-Carrera has not gone unnoticed. The Coalition for Evidence-Based Policy found that the CAS-Carrera program met Top Tier evidence of effectiveness standards. CAS-Carrera was awarded a $3.5 million Social Innovation Fund (SIF) grant from the Edna McConnell Clark Foundation (EMCF) to deepen the program’s impact in New York City and replicate it nationally. In July 2015, CAS Carrera received a five-year HHS grant of $750,000 per year to advance its work in a South Bronx Middle and High School.