Skuid Privacy Policy

1 Who We Are

Skuid, Inc. (Skuid) is a software company headquartered in Chattanooga, Tennessee that develops a robust cloud UX design-and-deploy platform allowing companies to seamlessly unite their data, apps, and processes to unleash productivity and engagement, particularly in sales organizations. Skuid was founded in 2013 on the simple belief that enterprise apps should stop forcing people to behave like machines. Instead, apps should behave more like the humans who use them, so everyone can thrive in the digital world.

With Skuid’s simple-to-use but incredibly robust cloud design-and-deploy platform, companies can seamlessly unite their data, apps, and processes to unleash productivity and engagement. With hundreds of Customers and more than 5.2 million users across 32 countries, Skuid has garnered national media coverage from Inc., Forbes, Fortune, Entrepreneur, TechCrunch, and others.

2 About This Privacy Policy

This policy applies to your use of Skuid web sites (“Skuid Sites”), including www.skuid.comhelp.skuid.comcommunity.skuid.comdocs.skuid.comgo.skuid.com and available content on subdomains of these sites.  This Policy explains who we are, what personal information we collect about people who visit our websites, how we’re collecting it, how we’re going to use it, who it will be shared with, how long we’re going to keep it, how we protect it and your rights regarding your personal information.

This policy applies only to information we may collect from the above mentioned Skuid Sites and does not apply to the information that our Customers store and/or access using the Skuid Platform or Skuid on Salesforce (“Skuid Services”).  Please refer to your Skuid Master Service Agreement for information regarding the protection of information stored and/or accessed using Skuid Services.

Skuid additionally participates in the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union (EU) member countries and Switzerland that may be processed using Skuid Services. We have certified with the Department of Commerce that we adhere to the Privacy Shield Principles. For more information regarding Skuid’s Privacy Shield certification, please visit the following page: Skuid Privacy Shield Notice.

Skuid also adheres to and supports the General Data Protection Regulation (GDPR).  GDPR is a European Union (EU) regulation focused on data protection and privacy for EU citizens which was adopted on April 15, 2016 and will be enforceable beginning May 25, 2018.  More information on GDPR is available from the Information Commissioner’s Office, the European Commission and EUGDPR.org.  Skuid has reviewed our privacy and security related processes and controls and made updates as needed, including this Privacy Policy, to ensure we’re compliant with GDPR.  To help our Customers prepare for GDPR, we’ve also prepared a Skuid Data Processing Agreement Addendum that can be obtained by sending a request to legal [at] skuid.com.

Questions regarding this Privacy Policy or the information security practices of Skuid Sites and Services should be directed to Skuid by sending an email to infosec [at] skuid.com or by mailing us at:

Skuid, Inc.
605 Chestnut Street, Suite 700
Chattanooga, Tennessee 37450
Attention: Information Security

3 What Personal Information We’re Collecting

The personal information we collect may include your name, address, email address, Title, Company Name, IP address, Internet Service Provider and information regarding what pages on the Skuid Sites you may have accessed and when.

4 How We’re Collecting Information

Skuid may collect information from you in a variety of methods as described below.

4.1 Forms and Surveys

Forms, Surveys and Emails utilized on Skuid Sites, Conferences, Events, Marketing outreach and Sales outreach mechanisms may be used to collect personal information. Forms, Surveys and emails sent to individuals from the EU and Switzerland include an opt-in acknowledgement on the first time we contact you that require you to confirm you approve and agree with us contacting you and collecting your information.

4.2 Cookies

Skuid uses cookies that are session-based and persistent-based. Session-based cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. If you have chosen to identify yourself to Skuid, we use session cookies containing encrypted information to uniquely identify you. Each time you log into a Skuid Site or Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These session cookies allow Skuid to uniquely identify you when you are logged into our Services and to process your online transactions and requests. Session cookies are required to use Skuid Sites and Services.

Persistent-based cookies remain on your computer after you close your browser or turn off your computer. Skuid uses persistent cookies that only we can read and use to identify browsers that have previously visited our Sites and Services. When you purchase services or provide us with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that Skuid places on your Web browser.

Skuid is especially careful about the security and confidentiality of the information stored in persistent cookies, and Skuid does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Skuid websites, but you will not be able to successfully use Skuid services. Skuid may use information from sessions and persistent cookies in combination with data about our Customers and Site Visitors to provide you with information about Skuid and services, and the data stored through this method can be cleared at any time.

4.3 Web Beacons

Web beacons may be used alone or in conjunction with cookies to compile information about Customers and visitors’ usage of Skuid websites and interaction with emails from our company. Web beacons are clear, electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the web beacon.

For example, Skuid may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of the Skuid Sites. Skuid uses web beacons to operate and improve our websites and email communications. When you opt-in (sign up) for a newsletter or agree to receive email, we may use a “click-through URL” to track links that you click. We may associate that data with your personal information to provide you with more focused email communications.

Skuid email communications include an unsubscribe link allowing you to stop delivery of that type of communication at any time. Skuid may use information from web beacons in combination with Customer data to provide you with information about Skuid and our services.

5 How We’re Going To Use Your Information

When you access a Skuid Site, we collect and use information that personally identifies you to provide you with access to our services and our people. We collect information about you in several ways, with the purpose of operating our websites and providing services that you have requested, authorized, or purchased. We may also collect information about the pages you visit on our website to help us improve the Site, analyze trends, and maintain the Site. We merge Site-visitation data with anonymous demographic information for research purposes.

We may also use your personal information to contact you to participate in a market research survey, so that we can gauge Customer satisfaction and develop better products. Skuid collects information about your visits to Skuid Sites, such as the name of your Internet service provider (ISP) and the Internet Protocol (IP) address you use to access the Internet. We use “cookie” and “web beacon” technology to enhance your experience, but we do not use those technologies to collect personal information.

6 Who Your Information Will Be Shared With

Skuid partners with other companies, to jointly offer products and services. If you purchase or specifically express interest in a jointly-offered product or service from Skuid, we may share data about you collected in connection with your purchase or expression of interest with our joint promotion partner(s). Skuid does not control our business partners’ use of the data we collect about Skuid Customers; however, business partners are required to maintain the confidentiality of any such data and to adhere to practices substantially similar to the Skuid Privacy Policy.

Skuid may occasionally share your personal contact information with other companies to provide services on our behalf. We may also provide selected information to companies who provide services such as website hosting, answering Customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information, adhere to the Skuid Privacy Policy, and are prohibited from using that information for any other purpose.

Skuid may share data about our Customers with our providers so that these service providers can contact Customers and visitors on our behalf. Skuid may also share Customer data with our service providers to ensure the quality of information provided. Unless described in this Privacy Policy, Skuid does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

Skuid uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on Skuid’s behalf. Skuid reserves the right to use or disclose information provided if required by law or if Skuid reasonably believes that use or disclosure is necessary to protect Skuid’s rights and/or to comply with a judicial proceeding, court order, or legal process.

7 How Long We’re Going To Keep Your Information

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We also reserve the right to retain personal information as long as we believe there is a legitimate business interest for contacting you regarding Skuid products and services. We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant contract or agreement you hold with us.

8 How We Protect Your Information

These privacy guidelines are communicated to every Skuid employee. Skuid does not knowingly solicit personal information from children or send them requests for personal information. Although Skuid takes significant precautions to protect your security, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

If we are going to use your personal information differently from that stated at the time of collection, Skuid will attempt to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner. Skuid reserves the right to change this Privacy Policy. Skuid will provide notification of the material changes to this Privacy Policy through the Skuid Sites.

9 Your Rights Regarding Your Information

9.1 Right To Withdraw Consent

All Skuid emails sent to you initially require an opt-in acknowledgement. You may unsubscribe to communications from Skuid by clicking the Unsubscribe link on any communication sent to you from Skuid. You may also change your opt-in preference by contacting marketing [at] skuid.com.

9.2 Right To Lodge A Complaint With A Supervisory Authority

If you feel that your information is not being used in compliance with the Skuid Privacy Policy, please contact infosec [at] skuid.com and we will review and assist you with your concerns. You also have the right to lodge a complaint with a supervisory authority in the Member State of your habitual residence, place of work or place of the alleged infringement if you believe that the processing of your information is not in compliance with the Skuid Privacy Policy.

9.3 Right To Correct And Change Your Personal Information

Customers and Skuid Site Visitors may update or change their registration information by contacting marketing [at] skuid.com. You may also change your opt-in preference by contacting marketing [at] skuid.com. To update or change your billing Information, please send an email to billing [at] skuid.com. To discontinue your account, please email sales [at] skuid.com. All requests will be handled in a timely manner.

10 Security

Skuid and its partners have implemented a variety of advanced security protocols and processes on its Sites and Services in a secure environment that utilizes firewalls, intrusion detection systems and other advanced technology to prevent interference or access from outside intruders. Skuid also offers enhanced security features within our services that permit Customers to configure security settings to the level they deem necessary.

Customers are responsible for maintaining the security and confidentiality of their usernames and passwords. For more information regarding security utilized by Skuid on its Sites and Services, please visit the Security Page.

11 Customer Data

For the purpose of improving Skuid services, Skuid may anonymize and analyze usage patterns within the software. This data is not shared with third parties. Skuid will not review, share, distribute, or reference any Customer data except as provided in your Master Service Agreement or as may be required by law.

In accordance with the Skuid Master Service Agreement, Skuid may access Customer data only if authorized by the Customer. In the event access is authorized, Skuid will utilize modern, standards-compliant web browsers utilizing Hyper Text Transfer Protocol Secure / Transport Layer Security (HTTPS/TLS) to protect Customer data using both server authentication and data encryption. These technologies help ensure that Customer data is safe, secure and only available to authorized users.

12 Changes to This Policy

The Skuid Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. Skuid welcomes your comments regarding this policy statement at any time.

13 Contacting Skuid

If you have questions about this Privacy Policy or you believe that Skuid has not adhered to this Privacy Policy and the stated information security practices of Skuid Sites and Services, please contact us by sending an email to infosec [at] skuid.com or my mailing us at:

Skuid, Inc.
605 Chestnut Street, Suite 700
Chattanooga, Tennessee 37450
Attention: Information Security

Last updated May 2, 2018