Skuid Privacy Policy

This policy applies to your use of Skuid web properties, including www.skuid.com, help.skuid.com, community.skuid.com, docs.skuid.com and available content on subdomains of these sites (collectively, the “Site” or “Sites”). We are committed to protecting your personal information. Please take a moment to read the following Privacy Policy to better understand how we strive to guard your personal information.

This Skuid Privacy Policy applies only to information we may collect from the above mentioned websites and does not apply to the information that our customers store and/or access using the Skuid Platform. Please refer to your Skuid Master Service Agreement for information regarding the protection of information stored and/or accessed using the Skuid Platform.

Skuid, Inc. (Skuid) additionally participates in the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union member countries that may be processed using Skuid products and services. We have certified with the Department of Commerce that we adhere to the Privacy Shield Principles. For more information regarding Skuid’s Privacy Shield certification, please visit the following page: Skuid Privacy Shield Notice

Why we collect personal information and how we use it

When you use the Skuid Site, we collect and use information that personally identifies you to provide you with access to our services, our people, and to superior customer support. We collect information about you in several ways, with the purpose of operating our websites and providing services that you have requested or authorized. For example, we might ask for your contact information when you express interest in a service. We may request your email address to provide you with important information about the service you have purchased. We may also collect information about the pages you visit on our website to help us improve the Site, analyze trends, and maintain the Site. We merge Site-visitation data with anonymous demographic information for research purposes. We may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products. Skuid collects information about your visits to our Site, such as the name of your Internet service provider (ISP) and the Internet Protocol (IP) address you use to access the Internet. We also use “cookie” technology to enhance your experience, but we do not use cookies to collect personal information. Skuid uses cookies that are session-based and persistent-based. We may also use web beacons, described below.

How we use cookies

Session-based cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. If you have chosen to identify yourself to Skuid, we use session cookies containing encrypted information to uniquely identify you. Each time you log into a Skuid Site or Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These session cookies allow Skuid to uniquely identify you when you are logged into our Services and to process your online transactions and requests. Session cookies are required to use Skuid services. Persistent-based cookies remain on your computer after you close your browser or turn off your computer. Skuid uses persistent cookies that only we can read and use to identify browsers that have previously visited our websites. When you purchase services or provide us with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that Skuid places on your Web browser. Skuid is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, Skuid does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Skuid websites, but you will not be able to successfully use Skuid services. Skuid may use information from sessions and persistent cookies in combination with data about our customers to provide you with information about our company and services., and the data stored through this method can be cleared at any time.

How we use web beacons

Web beacons may be used alone or in conjunction with cookies to compile information about customers and visitors’ usage of Skuid websites and interaction with emails from our company. Web beacons are clear, electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the web beacon. For example, Skuid may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of Skuid’s websites. Skuid uses web beacons to operate and improve our websites and email communications. When you opt-in (sign up) for a newsletter or agree to receive email, we may use a “click-through URL” to track links that you click. We may associate that data with your personal information to provide you with more focused email communications. Skuid email communications include an unsubscribe link allowing you to stop delivery of that type of communication at any time. Skuid may use information from web beacons in combination with customer data to provide you with information about Skuid and our services.

When we disclose personal information

Skuid seeks to guard your personal information. Skuid partners with other companies, to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Skuid, we may share data about you collected in connection with your purchase or expression of interest with our joint promotion partner(s). Skuid does not control our business partners’ use of the data we collect about Skuid customers, and their use of the information will be in accordance with their own privacy policies. Skuid may occasionally share your personal contact information with other companies to provide services on our behalf. We may also provide selected information to companies who provide services such as website hosting, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information, adhere to the Skuid Privacy Policy, and are prohibited from using that information for any other purpose. Skuid may share data about our customers with our providers so that these service providers can contact customers and visitors on our behalf. Skuid may also share customer data with our service providers to ensure the quality of information provided. Unless described in this privacy statement, Skuid does not share, sell, rent, or trade any information provided with third parties for their promotional purposes. Skuid uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on Skuid’s behalf. Skuid reserves the right to use or disclose information provided if required by law or if Skuid reasonably believes that use or disclosure is necessary to protect Skuid’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Correcting and updating your information

Customers may update or change their registration information by editing their user or organization record. All Skuid emails include opt-out mechanisms so that you may change your preferences. To update Billing Information or have your registration information deleted, please email support [at] skuid.com or call (800) 515-2535. To discontinue your account, please email support [at] skuid.com or call (800) 515-2535. Requests to access, change, or delete your information will be handled within thirty (30) days.

Customer data

For the purpose of improving Skuid services, Skuid may anonymize and analyze usage patterns within the software. This data is not shared with third parties.

Skuid will not review, share, distribute, or reference any customer data except as provided in your Master Subscription Agreement, or as may be required by law. In accordance with the Skuid Master Subscription Agreement, Skuid may access customer data only a modern, standards-compliant web browser, Secure Socket Layer (SSL) technology protects customer data using both server authentication and data encryption. These technologies help ensure that customer data is safe, secure, and only available to the customer to whom the information belongs and those to whom the customer has granted access. Skuid implements an advanced security method based on dynamic data and encoded session identifications, and hosts its websites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. Skuid also offers enhanced security features within our services that permit customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords. Because Skuid uses our own services to maintain data about Skuid customers, this information is secured in the same manner as described above for customer data. For more about security, please visit the Security page on the Skuid website.

Our commitment to privacy

These privacy guidelines are communicated to every Skuid employee. Skuid does not knowingly solicit personal information from children or send them requests for personal information. Although Skuid takes significant precautions to protect your security, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If we are going to use your personal information differently from that stated at the time of collection, Skuid will attempt to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner. Skuid reserves the right to change this Privacy Statement. Skuid will provide notification of the material changes to this Privacy Statement through our websites. Skuid welcomes your comments regarding this policy statement at any time. If you have questions about this Privacy Statement, or you believe that Skuid has not adhered to this privacy statement, please contact Nick Thakar at nick [at] skuid [dot] com, using the subject, “Skuid Website Issue.” The Skuid Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Last updated February 28, 2017