Essential Support NEW!
Skuid Essential Support meets the unique technical support needs of small- and medium-sized businesses. This support level provides access to a pool of Skuid-certified Support Engineers, secure case management services, and issue resolution visibility.
Essential Support includes all the benefits of the Skuid community, plus:
- Phone support from 9 am–9 pm ET (1 pm–1 am GT)*
- Response times based on service level goals (SLGs)
Two named contacts to open cases by phone or email** using the
secure case management system
- Case management services from a Skuid Technical Support Engineer
- Quarterly open and closed case reporting
- Assigned support engineer (from pool)