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Digital transformation

Digital transformation: What was once slow is now totally broken

Our world just changed. As we move into this continually evolving next normal, development teams will need to rapidly create a foundation of faster, more agile process automation and quickly adapt business apps and processes. The COVID-19 crisis has highlighted the weaknesses we’ve known for some time—the old processes won’t cut it.

Today, being fast and nimble is no longer optional but imperative to surviving as a business. “We’ll get to it …” just changed to, “We needed this yesterday.” Spreadsheets and email are no longer sufficient—we require automation to function. The processes that used to just be slow are now fundamentally broken because completing the workflows while working remotely is impossible.

Getting more done with less through digital transformation has been an abiding topic for years, but many businesses are slow to change. External factors have forced those plans to accelerate. No matter where you are on your journey, Skuid can help.

Business, interrupted

The COVID-19 crisis has put a lens on just how important digital transformation is in the modern world—and for some businesses, it isn’t a pretty picture. For many companies, the goal has become restoring manual processes that have either failed completely or been crippled. Critical functions such as accounts payable, accounts receivable, HR processes, and so on must continue for businesses to survive, let alone thrive.

This situation, though stressful and unfortunate, presents an opportunity for organizations to set a foundation for faster, more agile process automation going forward.

The point of digital no return

Analysts at Forrester have conducted research on the current state of affairs. Before the crisis hit, businesses recognized the importance of accelerating the shift to digital solutions, with 28 percent considering it a high priority and 52 percent considering it a moderate priority. This majority attitude of, “We’ll get to it …” is why many businesses were not prepared for the type of change that was required when remote work became a necessity.

When it comes to manual processes, the majority of businesses (76 percent) had at least some that were paper-based, and almost all (94 percent) had some that were spreadsheet and email-based. Of course, things changed dramatically in March 2020, which, for businesses, meant remote work, limited or no access to paper files, disrupted person-to-person processes, new automation priorities, new loads on back-office systems, and budget constraints. Naturally, priorities around software have changed as new needs have arisen, some of which are urgent in the face of a healthcare crisis.

The types of software that have come to the forefront include:

  • Tracking: Tests, people, inventories, and research studies
  • Resource allocation: People, skills, inventories, equipment, and supplies
  • Program administration: Payments, debts, new facilities, and restrictions
  • Operations: Service requests, logistics, and payments

Whether it’s implementing new software solutions or taking a deeper dive and adapting the systems that are already in place, digital transformation clearly has moved from the “nice to have” zone into the “need to have” category.

How Skuid helps in the next normal

The need to rapidly adapt to changing circumstances and quickly convert manual processes into digital experiences is greater and more urgent than ever before. Skuid is here to help with the No. 1 toolkit to accelerate custom Salesforce app design, development, and adoption. Skuid provides a fundamentally new model for creating digital experiences with little or no code required.

Our low-code approach allows you to create a customized user experience that works the way the humans do. Try it for yourself with a free trial.

Director of Marketing

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