Our Culture
It's about real community
Skuid hires exceptional individuals for the long term, invests in their growth and has cool snacks or some such like that goes right here guys.
Rangus P. Dangus
Product Manager, Skuid
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Job openings
If your idea of a good job is “a paycheck and a spot to work,” please don’t apply.
We’re looking for people who like to collaborate—who grow a culture of “we” vs. “me.” We reward transparency, honesty, and humility. If you think our name is fun, just wait until you meet our people. No pretense here. We just want to make our customers very, very happy and we’re willing to do whatever it takes to make that happen.
Junior Designer
About Skuid
Why join Skuid? Our mission, our product, and our culture.
Skuid is the #1 toolkit to accelerate Salesforce app design, development, and adoption.
Off-the-shelf applications rarely match the unique workflows, processes and roles of your people, which kills software adoption and speed of innovation. Until now, user experience customization has cost far too much money and time. Skuid provides a fundamentally new model for creating digital experiences with little to no code required, combining Adaptive Data™, Adaptive Logic™, and Adaptive UI™ into a revolutionary Adaptive DX™ toolkit. Nearly 1000 customers across more than 30 countries use Skuid to create custom digital experiences that dramatically increase adoption and innovation up to 10 times faster.
Skuid hires exceptional individuals, invests in their growth and development, and offers them an environment of shared goals and values, rich experiences and opportunities. In turn, our employees take their projects and responsibilities very seriously, without taking themselves too seriously. We seek caring heroes, humble experts, and design thinkers whose talents and accomplishments will contribute to a thriving company, who have the character to support their capacity, and can make a positive impact on our culture. If you believe you have what it takes to earn the trust of others, you will fit in well at Skuid.
About the Position
The Customer Success Manager (CSM) is Skuid’s primary interface to assigned existing Commercial and Enterprise accounts. Making the customer successful and helping accelerate time to value through consistent engagement by way of both proactive and reactive activities. The role also involves helping customers fully adopt and expand the value they get from Skuid through developing and following an enablement plan for each customer. Critical skills for the CSM are relationship building, listening and the ability to understand customers’ complex business challenges to help drive license renewals, incremental license sales and services. The CSM is also the conduit between the customer, the Skuid services team and the Skuid sales team for assigned accounts sharing information to enable each team member to do their part in creating success for our customers.
Responsibilities
- Manage the relationship with existing customers
- Act as the customer advocate within Skuid
- Garner and help coordinate bringing the right Skuid resources to bear to drive customer success
- Coordinate the on-boarding process for new customers
- Facilitate activities and resources required to determine the specific enablement path for the customer and execute to it
- Facilitate communication among the customer and Skuid stakeholders for assigned accounts including keeping customers up to date on impactful events (releases, known issues, events, etc.)
- Help customers identify appropriate use cases and get the maximum value out of Skuid
- Assist in driving and tracking Skuid adoption by the customer
- Identify and communicate new opportunities within assigned customers to the sales and services teams by connecting business objectives with Skuid offerings and solutions
- Align customer facing activity with varying Skuid initiatives and objectives
- Further develop relationships with the assigned customers expanding Skuid’s reach and establish credibility to be seen as a valuable trusted advisor
- Advance the customer to be a Skuid advocate willing to participate in case studies, marketing videos, events speaking on Skuid’s behalf, customer peer referrals, executive counsels, etc.
- Provide expertise and guidance in industry best practices and strategies
- Manage and drive all aspects of the SaaS renewal process internally and with the customer
- Collaborate with internal team to help continuous improvement of processes and tools
- Document and communicate relationship status and progress against primary responsibilities and action plans
Qualifications
- At least 5 years’ experience in managing large commercial and enterprise accounts
- Ability to articulate value propositions to different levels of a customer team
- Strong collaboration, coordination and communication skills
- Self-directed, organized, efficient: able to manage multiple, complex decisions at once
- Effective communication, writing and presentation skills
- Technical savvy - understands the SaaS marketplace, web application development and platform technologies including Salesforce.com
- Excellent customer service skills
- Extroverted people person able to create and build relationships with a wide variety of personalities
Skuid provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Success Manager
About Skuid
Why join Skuid? Our mission, our product, and our culture.
Skuid is the #1 toolkit to accelerate Salesforce app design, development, and adoption.
Off-the-shelf applications rarely match the unique workflows, processes and roles of your people, which kills software adoption and speed of innovation. Until now, user experience customization has cost far too much money and time. Skuid provides a fundamentally new model for creating digital experiences with little to no code required, combining Adaptive Data™, Adaptive Logic™, and Adaptive UI™ into a revolutionary Adaptive DX™ toolkit. Nearly 1000 customers across more than 30 countries use Skuid to create custom digital experiences that dramatically increase adoption and innovation up to 10 times faster.
Skuid hires exceptional individuals, invests in their growth and development, and offers them an environment of shared goals and values, rich experiences and opportunities. In turn, our employees take their projects and responsibilities very seriously, without taking themselves too seriously. We seek caring heroes, humble experts, and design thinkers whose talents and accomplishments will contribute to a thriving company, who have the character to support their capacity, and can make a positive impact on our culture. If you believe you have what it takes to earn the trust of others, you will fit in well at Skuid.
About the Position
The Customer Success Manager (CSM) is Skuid’s primary interface to assigned existing Commercial and Enterprise accounts. Making the customer successful and helping accelerate time to value through consistent engagement by way of both proactive and reactive activities. The role also involves helping customers fully adopt and expand the value they get from Skuid through developing and following an enablement plan for each customer. Critical skills for the CSM are relationship building, listening and the ability to understand customers’ complex business challenges to help drive license renewals, incremental license sales and services. The CSM is also the conduit between the customer, the Skuid services team and the Skuid sales team for assigned accounts sharing information to enable each team member to do their part in creating success for our customers.
Responsibilities
- Manage the relationship with existing customers
- Act as the customer advocate within Skuid
- Garner and help coordinate bringing the right Skuid resources to bear to drive customer success
- Coordinate the on-boarding process for new customers
- Facilitate activities and resources required to determine the specific enablement path for the customer and execute to it
- Facilitate communication among the customer and Skuid stakeholders for assigned accounts including keeping customers up to date on impactful events (releases, known issues, events, etc.)
- Help customers identify appropriate use cases and get the maximum value out of Skuid
- Assist in driving and tracking Skuid adoption by the customer
- Identify and communicate new opportunities within assigned customers to the sales and services teams by connecting business objectives with Skuid offerings and solutions
- Align customer facing activity with varying Skuid initiatives and objectives
- Further develop relationships with the assigned customers expanding Skuid’s reach and establish credibility to be seen as a valuable trusted advisor
- Advance the customer to be a Skuid advocate willing to participate in case studies, marketing videos, events speaking on Skuid’s behalf, customer peer referrals, executive counsels, etc.
- Provide expertise and guidance in industry best practices and strategies
- Manage and drive all aspects of the SaaS renewal process internally and with the customer
- Collaborate with internal team to help continuous improvement of processes and tools
- Document and communicate relationship status and progress against primary responsibilities and action plans
Qualifications
- At least 5 years’ experience in managing large commercial and enterprise accounts
- Ability to articulate value propositions to different levels of a customer team
- Strong collaboration, coordination and communication skills
- Self-directed, organized, efficient: able to manage multiple, complex decisions at once
- Effective communication, writing and presentation skills
- Technical savvy - understands the SaaS marketplace, web application development and platform technologies including Salesforce.com
- Excellent customer service skills
- Extroverted people person able to create and build relationships with a wide variety of personalities
Skuid provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here.
