Skuid Terms of Service
This Skuid Master Subscription Agreement (“Agreement”) entered governs Your purchase and ongoing use of the Skuid Services.
- “Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. For purposes of this definition, “control” means direct or indirect ownership or control of more than fifty percent (50%) of the voting interests of such entity.
- “Content” means the audio and visual information, documents, software, products and services contained or made available to You in the course of using the Skuid Services.
- “Data” means information created and stored in the Salesforce Platform® or other applicable platform provider, including Skuid Data generated by Skuid Services to define and display Your user interfaces.
- “Effective Date” means the earlier of either the date this Agreement is accepted or the date You begin using the Skuid Service.
- “Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, licenses and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.
- “Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.
- “Order Form” means the form evidencing the initial subscription for the Skuid Services and any subsequent Order Forms submitted online or in written form, specifying, among other things, the number of subscriptions and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties, each such Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of the Order Form shall prevail).
- “Purchased Skuid Services” means Skuid Services that You or Your affiliates purchase under an Order Form, as distinguished from those provided pursuant to a Thirty (30) day Free Trial.
- “Salesforce.com” means salesforce.com, Inc., the provider of platform services and certain application services that hosts Skuid Services in conjunction with the Salesforce.com Service.
- “Salesforce Platform Service” means the platform and/or application service being provided by Salesforce.com with which the Skuid Service interoperates.
- “Service Administrator” means those Users designated by You who are authorized to purchase Skuid Services subscriptions and to create user accounts and otherwise administer Your use of the Service.
- “Service Term” means the period(s) during which a specified number of Users are licensed to use the Skuid Service pursuant to the Order Form(s).
- “Skuid” means Skuid, Inc., a Delaware Corporation doing business as Skuid, and its Skuid Services.
- “Skuid Services” means the online, Web-based applications provided by Skuid that are ordered by You as part of a Thirty (30) day Free Trial, Purchased Skuid Services, or under an Order Form, including any associated online or offline components, but excluding Third-Party Applications. Skuid Services include software, Content, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information made available to You by Us in providing the Skuid Services.
- “Skuid Subscription Services” means Skuid Services.
- “Term” means the contract term, beginning on the Effective Date and ending on the Contract End Date, specified on the applicable Order Form and any extension or continuation thereof.
- “Third-Party Applications” means online, Web-based applications and offline software products that are provided by third parties, interoperate with the Skuid Services, and are identified as third-party applications.
- “User Guide” means the online documentation for the Skuid Services, accessible through http://help.skuid.com, as updated from time to time.
- “Users” means individuals who are authorized by You to use the Skuid Services, for whom subscriptions to a Skuid Service have been purchased, and who have been supplied user identifications and passwords by You (or by Us at Your request). Users may include but are not limited to Your employees, consultants, contractors and agents; or third parties with which You transact business.
- “We,” “Us” or “Our” means Skuid.
- “You” or “Your” means the company or other legal entity for which You are accepting this Agreement and Affiliates of that company or entity and/or the individual entering this Agreement on behalf of such entity, as indicated by the context.
- By accepting this Agreement, either by executing an Order Form that references this Agreement or by signing this Agreement, You agree to the terms of this Agreement. You represent that You are entering into this Agreement on behalf of a company or other legal entity, and that You have the authority to bind such entity to this Agreement. If You do not have such authority, or if You do not agree with these Terms and Conditions, You must not accept this Agreement and may not use the Skuid Services.
- You may not access the Skuid Services if You are a direct competitor of Skuid, except with the prior written consent of Skuid. In addition, You may not access the Skuid Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking, competitive or anti-competitive purposes.
- To access the Skuid Services You acknowledge that You have agreed to terms provided by salesforce.com as detailed separately in Your Salesforce.com Master Subscription Agreement.
- This Agreement is effective between You and Skuid as of the date of the last signature on this Agreement (“Effective Date”).
Thirty (30) Day Free Trial
- Free-trial term. We may make Skuid Services available to You on a trial basis free of charge until the earliest of (a) the thirtieth (30th) day after Your acceptance of this Agreement or (b) the start date of any Purchased Skuid Services ordered by You. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.
- Free-trial Data. Any Skuid Data You create with the Skuid Services and any customizations made to or with the Skuid Services by or for You during Your Thirty (30) day Free Trial will be inaccessible to You after the Free-trial term unless You purchase a subscription to the same Skuid Services as those covered by the Trial, purchase upgraded Skuid Services, or export such Skuid Data, before the end of the Thirty (30) day Trial Period.
- Free-trial Users. You will have the right to use the Skuid Service for up to thirty (30) days, or any other period authorized by Skuid, for up to five (5) individual Users, who must be Your employees or consultants and who cannot be employed by or providing services for competitors of Skuid, after the Free Trial Your right to use the Skuid Service will terminate if You have not upgraded to a paid subscription via Purchased Skuid Services.
- Free-trial warranty. Notwithstanding Section 11 (Warranties and Disclaimers), during the Thirty (30) day Free Trial the Skuid Services are provided “AS-IS” without any warranty.
- Free-trial support services. We may, but shall have no obligation to provide support during the Free Trial for Your use of the Skuid Service either telephonically or on-line.
- Free-trial restrictions. User subscriptions cannot be shared or used by more than one individual user but may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job status or function and no longer use the Skuid Service.
Purchased Skuid Services
- Provision of Purchased Skuid Services. We shall make the Purchased Skuid Services available to You pursuant to this Agreement and the relevant Order Form(s) during the Term. You agree that Your purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Us regarding future functionality or features.
- User Subscriptions. Unless otherwise specified in the applicable Order Form:
- Skuid Services are purchased as user subscriptions and may be accessed by no more than the specified number of Users of the subscription type(s) defined in the applicable Order Form(s);
- Additional user subscriptions may be added during the subscription term per Section 7 (Fees and Payment);
- Additional user subscriptions will be prorated for the remainder of the Term in effect at the time the additional user subscriptions are added;
- The added user subscriptions shall terminate on the same date as the preexisting subscriptions;
- User subscriptions are for designated Users and subscription user types and user subscriptions cannot be shared or used by more than one user;
- User subscriptions of one type may not be assigned to user subscriptions of another type as defined on the applicable Order Form(s); and,
- Subscriptions of the same user subscription type may be reassigned to new Users of the same user subscription type, replacing former Users who shall have no further use of the Skuid Services during the Term.
Use of the Skuid Services
- Skuid’s Responsibilities
- We shall provide the Purchased Skuid Services only according to applicable laws and government regulations.
- For Purchased Skuid Services, unless otherwise indicated on an Order Form, We shall provide basic online support services, including (i) community support webpages at community.skuid.com at no additional charge, (ii) online help webpages and user documentation for the Skuid Services at help.skuid.com at no additional charge, Skuid may, but shall have no obligation to provide basic online support services for the Thirty (30) day Free Trial of the Skuid Services.
- Upgraded support shall be provided if purchased separately. We may provide telephone support if You purchase upgraded support options.
- For Purchased Skuid Services, unless otherwise specified on an applicable Order Form, We shall provide online access to updates of the Skuid Services during the Term
- Your Responsibilities
- Responsibilities. The Skuid Service is provided solely for Your benefit, and for the benefit of any parent, subsidiary or affiliate of Yours specified on an applicable Order Form(s) as acceptable to Skuid. You shall not provide access to Skuid Services to any parent, affiliate or subsidiary organized or existing under the laws of a country or territory embargoed by the United States. You shall:
- Be responsible for Users’ compliance with this Agreement, including providing periodic reports to Skuid to verify the number and type of Skuid Services user subscriptions in use, if requested by Skuid. Reports will not be requested by Skuid more than once per calendar quarter. You acknowledge that the Skuid Service may experience interruptions arising out of limitations, delays, and other problems commonly occurring in the use of the internet, use of the Salesforce Platform, use of other cloud platforms, and use of computer communications. You acknowledge that Skuid is not responsible for damages, including, but not limited to, incidental or consequential damages arising from such interruptions.
- Responsibilities. The Skuid Service is provided solely for Your benefit, and for the benefit of any parent, subsidiary or affiliate of Yours specified on an applicable Order Form(s) as acceptable to Skuid. You shall not provide access to Skuid Services to any parent, affiliate or subsidiary organized or existing under the laws of a country or territory embargoed by the United States. You shall:
- Prohibited Uses. You may not:
- Make the Skuid Services available to anyone other than Your Users,
- Permit access to the Skuid Service to a competitor of Skuid, except with Our prior written consent,
- Sell, resell, rent or lease the Skuid Services,
- Use the Skuid Services to store, transmit, or publish infringing, libelous, or otherwise unlawful or tortious material, material in violation of third-party privacy rights, personal information in violation of any applicable law, financial information of Your members or constituents, or material containing computer viruses, “Trojan horse” software, logic bombs, or other malicious computer code, files, scripts, agents or programs,
Reverse engineer or access the Skuid Services to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Skuid Services, (c) copy any ideas, features, functions or graphics of the Skuid Services; or (d) modify or make derivative works based upon the Skuid Services or the Content.
- Provide access to Skuid Services to any user, parent, affiliate or subsidiary organized or existing under the laws of a country or territory embargoed by the United States.
- Usage Limitations. Skuid Services may be subject to other limitations as described in Your Salesforce.com Master Subscription Agreement and specified in the Salesforce.com User Guide, such as, for example, limits on disk storage space, on the number of calls You are permitted to make against the Salesforce.com application programming interface. Salesforce.com provides real-time information to enable You to monitor Your compliance with such limitations.
- An active subscription to Salesforce.com services is required for use of the Skuid Services. No purchase of other third-party products or services is required to use the Skuid Services.
- If You install or enable Third-Party Applications for use with the Skuid Services, We shall not be responsible for any disclosure, modification or deletion of Data resulting from any such access by Third-Party Application providers. The Salesforce.com Services allow You to restrict such access by restricting Users from installing or enabling such Third-Party Applications for use with the Skuid Services.
Fees and Payment for Purchased Services
- User Fees. You shall pay all fees specified in all Order Forms hereunder. You shall pay all fees or charges to Your account according to the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. The initial charges will be equal to the current number of total user subscriptions requested times the user subscription fee currently in effect. Except as otherwise specified herein or in an Order Form, (i) fees are quoted and payable in United States dollars (ii) fees are based on Skuid Services purchased and not actual usage, (iii) payment obligations are noncancelable and fees paid are nonrefundable, and (iv) the number of user subscriptions purchased cannot be decreased during the relevant term. User subscription fees are based on periods that begin on the subscription start date and every year anniversary or as otherwise mutually agreed upon and described on an Order Form.
- Invoicing and Payment. You will provide Us with valid and updated credit card information; or a valid purchase order or alternative documents reasonably acceptable to us. If You provide credit card information to Us, You authorize Us to charge such credit for all Skuid Services listed in the Order Form. Such charges shall be made in advance, either annually or according to any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise according to the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net thirty (30) days from the invoice date.
- Billing Information. You agree to provide Us with complete and accurate billing and contact information. This information includes Your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and Service Administrator. You agree to update this information within thirty (30) days of any change to it. If the contact information You have provided is fraudulent, We reserve the right to terminate Your access to the Skuid Services in addition to any other legal remedies.
- Renewals. We charge and collect in advance for use of the Skuid Services. Upon thirty (30) days’ prior written approval from You to Us, Your user subscriptions shall renew for an additional period equal to one year. We will offer to renew and issue an invoice to You each year for annual subscriptions. The renewal charge will be equal to the then-current number of total user subscriptions times the then-current, generally applicable subscription fee unless specified otherwise on an applicable Order Form.
- Additional Subscriptions. An authorized Service Administrator may add subscriptions by executing an additional written Order Form. Added subscriptions will be subject to the following: (i) added subscriptions will be coterminous with the preexisting Term (either initial Term or renewal Term); (ii) the subscription fee for the added subscriptions will be the then-current, generally applicable subscription fee; and (iii) subscriptions added in the middle of a billing month will be charged in full for that billing month.
- Suspension of Skuid Services and Acceleration. If any amount owing by You under this or any other Agreement for Skuid Services is thirty days (30) or more days overdue or ten (10) or more days overdue in the case of amounts You have authorized Us to charge to Your credit card, We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations so that all such obligations become immediately due and payable, and suspend Skuid Services until such amounts are paid in full.
- Payment Disputes. If You believe Your bill is incorrect, You must contact Us in writing within 30 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit. We shall not exercise Our rights under Section 7.3 (Suspension of Skuid Services and Acceleration) if the applicable charges are under reasonable and good-faith dispute and You are cooperating diligently to resolve the dispute.
- Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “taxes”). You are responsible for paying all taxes that may be associated with Your purchases hereunder. If We pay or collect taxes for which You are responsible, any amount paid by Us, plus all costs and expenses incurred by Us relative to such taxes shall be invoiced to and paid by You.
- Additional Skuid Services Fees. Additional Skuid services will be provided and charged pursuant to a Master Professional Services Agreement in substantially the same form as Exhibit A, attached hereto and incorporated by reference.
- Reconnection Fee. We reserve the right to impose a reconnection fee in the event You are suspended and thereafter request access to the Skuid Services.
- Reservation of Rights. Subject to the limited rights expressly granted hereunder, We reserve all rights, title and interest in and to the Skuid Services and the Intellectual Property Rights, including all related Intellectual Property Rights. No rights are granted to You hereunder other than as expressly set forth herein. We alone (and Our licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to Our technology, Content and the Skuid Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You or any other party relating to the Skuid Service. This Agreement is not a sale and does not convey to You any rights of ownership in or related to the Skuid Service, Our technology or the Intellectual Property Rights owned by us. The Skuid name, logo, and product names associated with the Skuid Service are trademarks of Skuid and no right or subscription is granted to use them.
- Restrictions. You shall not (i) permit any third party to access the Skuid Services except as permitted herein or in an Order Form, (ii) create derivate works based on the Skuid Services, (iii) copy, frame or mirror any part or Content of the Skuid Services, other than for Your own internal business purposes, (iv) reverse engineer the Skuid Services, or (v) access the Skuid Services in order to (a) build a competitive product or service, or (b) copy any features, functions or graphics of the Skuid Services.
- Ownership of Your Data. As between You and salesforce.com or other platform provider , You will retain all right, title and interest in and to any Data, information or materials provided by You, including Skuid Data, subject to the terms of Your Salesforce.com Master Subscription Agreement or a similar agreement with Your platform provider.
- Suggestions. We shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual subscription to use or incorporate into the Skuid Services any suggestions, enhancement requests, recommendations or other feedback provided by You, including Users, relating to the Skuid Services.
- Federal Government End Use Provisions. We provide the Skuid Services, including related software and technology, for ultimate federal government end use solely according to the following: Government technical data and software rights related to the Skuid Services include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided according to FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data — Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under these terms, it must negotiate with Us to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.
- Infringement. You will promptly notify Us if You learn of a violation of any of Our Intellectual Property Rights. We may, but will not be obligated to prosecute such violation at Our expense and to retain the full amount of any sums recovered as damages. You will provide Us with reasonable cooperation in any such action at Our expense. Provided, however, if any violation relates to Your or any of Your user’s actions or failure to act, You shall be responsible for all expenses, including attorney fees associated therewith as determined by a court of competent jurisdiction or other trier of fact, to the extent that such action is finally determined to have resulted from Your gross negligence or willful misconduct.
Intellectual Property Claims
- We Will Defend Certain Claims. We will defend You against a claim that the Skuid Services infringe a third-party patent or copyright enforceable in the country of initial acceptance of the Skuid Service, and pay any final judgment or settlement agreed to by Us relating to such claim. We shall have no obligation to You to the extent such claim is caused by (i) any modification of the Skuid Services not performed by Us or (ii) any failure to use corrections or enhancements made available to You that would have rendered the Skuid Services non-infringing, or (iii) any use of the Skuid Services in combination with any product or information not supplied or recommended by Us except where combination is required to utilize the Skuid Services.
- Our Options. If an injunction is issued against the use of the Skuid Service by You due to a covered infringement, or if in Our judgment any Skuid Service is likely to become the subject of a successful claim of infringement, We may at Our option and expense: (i) procure for You the right to use the Skuid Service as provided in this Agreement, (ii) replace or modify the Skuid Service so it becomes noninfringing, or if options (i) and (ii) are not available despite Our commercially reasonable efforts, (iii) terminate the subscriptions granted hereunder, accept the return of all copies of the Skuid Service in Your possession and refund to You an amount equal to the depreciated Subscription Fee paid by You for the remaining term. In the event of any infringement of third party rights by the Skuid Service or other materials or services furnished by Us or the use thereof by You or Your Users, the remedies under this Section 9 are Your sole and exclusive remedy.
- Your Requirements. Our obligations in this Section 9 are void if You fail to (i) give Us commercially reasonable and prompt written notice of any claim; (ii) provide Us with sole control and conduct of the defense of any such claim; or (iii) provide reasonable cooperation in the defense or settlement of any such claim.
- Definition of Confidential Information. As used herein, “Confidential Information” means all confidential information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include the Skuid Services and all pricing terms, and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Your Data) shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party without the breach of any obligation owed to the Disclosing Party.
- Protection of Confidential Information. Except as otherwise permitted in writing by the Disclosing Party, (i) the Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own Confidential Information of like kind (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (i) the Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.
- Protection of Your Data. Without limiting the above, We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data. We shall not (i) modify Your Data, (ii) disclose Your Data except as compelled by law according to Section 10.5 (Compelled Disclosure) or as expressly permitted in writing by You, or (iii) access Your Data except to provide the Skuid Services or prevent or address service or technical problems, or at Your request in connection with customer support matters.
- Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prompt prior notice of such compelled disclosure to allow the Disclosing Party a reasonable opportunity to contest the disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil or criminal proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information. You agree that We can disclose the fact that You are a customer of Skuid (i) in the ordinary course of business, and (ii) for promotional or other purposes which may include use of Your company logo to identify You as a Skuid customer on the Skuid website and Skuid marketing publications.
- Customer Reference Program. You agree to participate in the Skuid Customer Reference Program which may include participation in: i) Skuid Customer Advisory board, ii) Skuid Beta Release program, iii) reference calls with other companies that are evaluating Skuid, and iv) print or video testimonials. Your approval to participate in Skuid Customer Reference Program activities will not be reasonably withheld.
Warranties and Disclosures
- Limited Warranty. Skuid does not guarantee or warrant that the Skuid Services will properly function with the software of any third party unless specifically so stated herein. Skuid warrants that the Skuid Services will perform substantially in accordance with the User Guide, so long as You follow the instructions provided. The foregoing warranty is void if the failure of the Skuid Services is due to Your act or failure to act (including, but not limited to, using the latest version or updates made available to You at no cost by Skuid), the acts of others, or events beyond Skuid’s reasonable control. Any replacement Skuid Services will be warranted for the remainder of the original warranty period, if any.
- Limitation of Warranty. You understand and agree that the Skuid Service is provided “as is” and, other than as expressly stated in Section 11.1, Skuid disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose or noninfringement. Skuid makes no warranty or representation regarding the results that may be obtained from the use of the Skuid Service, regarding the accuracy or reliability of any information obtained through the Skuid Service, or that the Skuid Service will meet Your requirements, or be uninterrupted, timely, secure or error free. Use of the Skuid Service is at Your sole risk. Any material and/or Data downloaded or otherwise obtained through the use of the Skuid Service is at Your own discretion and risk. Except with respect to breach of Section 9 (Intellectual Property Claims), Section 10 (Confidentiality) and Section 12.1 (Indemnification by us), You will be solely responsible for any damage to You resulting from the use of the Skuid Service. Except with respect to breach of Section 9 (Intellectual Property Claims), Section 10 (Confidentiality), Section 11.1 (Limited Warranty)and Section 12.1 (Indemnification by us), the entire risk arising out of use or performance of the Skuid Service remains with You.
- Mutual Warranties. Each party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) it will not transmit to the other party any Malicious Code.
- Disclaimer. Except as expressly provided herein, neither party makes any warranties of any kind, whether express, implied, statutory or otherwise, and each party specifically disclaims all implied warranties, including any warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by applicable law.
- Indemnification by Us. We shall defend You against any claim, demand, suit, or proceeding (“Claim”) made or brought against You by a third party alleging that the use of the Skuid Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party, and shall indemnify You for any damages finally awarded against, and for reasonable attorney’s fees incurred by You in connection with any such Claim; provided, that You (a) promptly give Us written notice of the Claim; (b) give Us sole control of the defense and settlement of the Claim (provided that We may not, without Your prior approval, settle any Claim unless the settlement unconditionally releases You of all liability); and (c) provide to Us all reasonable assistance, at Our expense.
- Indemnification by You. You shall defend Us against any Claim made or brought against Us by a third party alleging that Your Data, or Your use of the Skuid Services are inconsistent with this Agreement to the extent that those Claims are finally determined to have resulted from Your gross negligence or willful misconduct in connection with any such Claim; provided, that We (a) promptly give You written notice of the Claim; (b) give You sole control of the defense and settlement of the Claim (provided that You may not, without Our prior approval, settle any Claim unless the settlement unconditionally release Us of all liability); and (c) provide to You all reasonable assistance, at Your expense.
- Exclusive Remedy. This Section 12 (Mutual Indemnification) states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of Claim described in this Section.
13. Limitation of Liability
- Limitation of Liability. Except with respect to breaches of Section 9 (Intellectual Property Claims), Section 10 (Confidentiality), or Section 12.1 (Indemnification by Us), We will not be liable to You for any claim arising under or relating to the Agreement, the Skuid Services or any other services provided by Us under any theory of liability including contract, strict liability, indemnity, tort (including negligence), or otherwise, or for any special, indirect, incidental, exemplary, punitive, consequential damages, loss of revenues or loss or inaccuracy of Data or cost of procurement of substitute goods, services or technology. Limitation of Liability for transfer of Your Salesforce.com Data is governed by Your Salesforce.com Master Subscription Agreement.
- Exclusion of Consequential and Related Damages. Except with respect to breaches of Section 9 (Intellectual Property Claims), Section 10 (Confidentiality), or Section 12.1 (Indemnification by Us), in no event shall either party have any liability to the other party for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or under any other theory of liability, and whether or not the party has been advised of the possibility of such damages. The foregoing disclaimer shall not apply to the extent prohibited by applicable law
Terms and Termination
- Term of Agreement. This Agreement commences on the Effective Date and continues until all user subscriptions granted according to this Agreement have expired or have been terminated. If you elect to use the Skuid Services for a Thirty (30) day Free Trial period and do not purchase a subscription before the end of that period, this Agreement will terminate at the end of the Thirty (30) day Free Trial period. In addition, we may terminate a Free Trial at any time for any reason or no reason in our sole discretion. If either party fails to comply with any provision of this Agreement, either party may terminate this Agreement upon thirty (30) days’ written notice to the other party.
- Term of Purchased User Subscriptions. User subscriptions purchased by you commence on the Effective Date and continue for the subscription term specified therein. Except as otherwise specifed in the applicable Order Form, upon thirty (30) days’ prior written approval from you to us, your user subscriptions shall renew for additional periods equal to the expiring subscription term or one year (whichever is shorter). The per-unit pricing during any such renewal term shall be the same as that during the prior term unless we have given you written notice of a pricing increase at least 30 days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafter. Any such pricing increase shall not exceed the pricing for the relevant Skuid Services in the immediately prior subscription term by more than 5% or the Annual Rate of Inflation as determined by the Consumer Pricing Index, (whichever is higher), unless the pricing in such prior term was designated in the relevant Order Form as “promotional” or “one-time.”
- Termination for Cause. A party may terminate this Agreement for cause: (i) upon thirty (30) days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
Refund or Payment upon Termination. Upon any termination for cause by you, we shall refund you any prepaid fees covering the remainder of the Term of all subscriptions after the effective date of termination. Upon any termination for cause by us, your payment obligations also end on the date that we terminate the Agreement. You shall pay any unpaid fees otherwise due as of the termination date.
- Return of Your Data. Return of your data is governed by your Salesforce.com Master Subscription Agreement.
- Surviving Provisions. Section 7 (Fees and Payment for Purchased Skuid Services), 8 (Proprietary Rights), 9 (Intellectual Property Claims, 10 (Confidentiality), 11.3 (Disclaimer), 12 (Mutual Indemnification), 13 (Limitation of Liability), 14.4 (Refund or Payment upon Termination), 14.5 (Return of Your Data), 15 (Who You Are Contracting With, Notices, Governing Law and Jurisdiction) and 16 (General Provisions) shall survive any termination or expiration of this Agreement.
Who You Are Contracting with, Notices, Governing Law and Jurisdiction
- General. Who you are contracting with under this Agreement, who you should direct notices to under this Agreement, what law will apply in any lawsuit arising out of or in connection with this Agreement, and which courts can adjudicate any such lawsuit relative to this Agreement are as follows:
- You are contracting with: Skuid, Inc., dba Skuid 3001 Broad Street, Suite 207 Chattanooga, TN 37408
- Notices should be addressed to: President, Fax: 423-244-0205
- The governing law is: Tennessee and controlling United States federal law
- The courts having exclusive jurisdiction are: The courts of Hamilton County, Tennessee
- Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Notices to you shall be addressed to the system administrator designated by you for your relevant Skuid Services account, and in the case of billing-related notices, to the relevant billing contact designated by you.
- Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.
- Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
- Export Compliance. Each party shall comply with the export laws and regulations of the United States and other applicable jurisdictions in providing and using the Skuid Services. Without limiting the foregoing, (i) each party represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports, (ii) you shall not permit users to access or use Skuid Services in violation of any U.S. export embargo, prohibition or restriction, and (iv) you will not export, re-export, divert, transfer or disclose any portion of the Skuid Service or any related technical information or materials, directly or indirectly, in violation of any applicable export law or regulation.
- Encryption Technology. This site may use encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts 730-774 and Council Regulation (EC) No. 1334/200D.
- Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fduciary or employment relationship between the parties.
- No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.
- Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
- Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
- Attorney Fees. The breaching party shall pay on demand all of the other party’s reasonable attorney fees and other costs incurred by the other party to collect any fees or charges due to the other party under this Agreement following the breaching party’s breach of Section 7.4 (Invoicing and Payment) and for any other breach of this Agreement.
- Language and Headings. This Agreement has been prepared in the English language and such version shall be controlling in all respects and any non-English version of this Agreement is solely for accommodation purposes. The captions and headings appearing in this Agreement are for reference only and will not be considered in construing this Agreement.
- Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party’s election, termination of this Agreement upon written notice to the assigning party. In the event of such a termination, we shall refund to you any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.
- Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibitor addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in your purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.
- Force Majeure. Neither party shall be liable to the other for any loss or damage due to delay or failure to perform due to a force majeure event.